Guest Pass
Delete your account
You can permanently delete your Guest Pass account directly in the mobile app. Sign in, open Profile, choose Delete account, and confirm the deletion.
What is deleted
Your sign-in account, profile, optional avatar, and active gym-claim verification records are deleted promptly and no later than 30 days after a verified request. Guest Pass also removes your account identifier from retained pass and audit records.
What may be retained
De-identified pass, purchase, redemption, payout, refund, and dispute records may be retained for up to seven years for accounting, tax, fraud-prevention, dispute, and legal purposes. Residual copies may remain in encrypted backups for up to 30 days. Public gym listing information may remain because it describes the business rather than the individual; personal contact information can be removed through a verified request.
See the Data retention and deletion section of our Privacy Policy for the complete retention schedule.
Need help?
If you cannot access the app, email contact@yourguestpass.com from the address on your account and request account deletion.